The first two chapters provided an overview of the ISO standard 31030 Travel Risk Management (TRM) and of its content at a general level. Possible objectives of a TRM system have been defined and the internal and external stakeholders to be considered have been described. In this chapter it is about how to manage travel risks effectively. Essentially, this is about protecting your travellers at all times by defining and implementing an appropriate incident and emergency process. The following 5 main points describe the organisational steps to ensure the successful management of travel risks:

• Business Travel Show Europe has signed the Net Zero Carbon Events Pledge and is committed to halving carbon emissions by 2030 and reaching Net Zero by 2050.

  Working with strategic partner isla, Business Travel Show Europe and its parent company Northstar Travel Group are committing to supporting the net zero goal to inspire change in the travel, meetings and hospitality sectors and champion future sustainable growth.

  Part of this commitment will see the return of the Ethical Travel Trail to this year’s event, which takes place 29-30 June 2022 at ExCeL London. This highlights the exhibitors and conference sessions at the show that can help buyers to travel further, faster along their sustainability journey.

  Exhibitors already confirmed to take part in this year’s Ethical Travel Trail include Addison Lee, Agiito, Airplus International, Avanti West Coast, BCD Travel, Clarity, CTM, Diversity Travel, Easy2Call, Easyjet, Edyn, Emburse, Hard Rock Hotels, Hilton, HRS, Inntel, JTB Business Travel, London Hilton on Park Lane, Lufthansa, Mastercard, hubli by Meetingsbooker, National Express, Peregrine Risk Management, SAP Concur, The Trainline, Thrust Carbon, TravelPerk, TroopTravel, Uber, United Airlines and Waldorf Astoria. 

  The Ethical Travel conference sessions looking at sustainability, D, E&I and ESG issues are:

• • What does an environmentally sustainable travel programme look like?
  • Will Sustainable Aviation Fuel decarbonise my company’s business travel emissions?
  • It’s okay not to be okay – How do we improve mental health for travellers and travel professionals?
  • Making diversity, equity and inclusion a reality in business travel
  • How can we make travel sustainability reporting better?
  • Sustainability – How to reduce your company’s travel-related carbon emissions

Ford Motor Company global travel manager Stephen Swift explained what action he’ll be taking this year to make his travel programme more sustainable:

“Offering greener choice flights through the OBT, choosing hotels with a focus on sustainability, choosing electric vehicles where possible. Our TMC is a great partner in this regard. Our company is embarking on a huge drive towards electrification and a re-orientation away from internal combustion engines. This is exciting for us as an organisation, so it is important we echo this drive to reduced carbon emissions in our programme.”

Before the end of 2023, Business Travel Show Europe will publish its pathway to achieving net zero by 2050 with an interim target that is in line with the Paris Agreement’s requirement to reduce global greenhouse gas (GHG) emissions by 50% by 2030.

“This year, we will measure and track GHG emissions according to industry best practice,” confirmed Louis Magliaro, BTN Group Executive VP. “The data outcomes will inform future decision-making and support us to drive more effective collaboration with partners and suppliers to reduce emissions, as well as use the learnings to facilitate and encourage positive change among our supply chain and exhibitors.”

 

Business Travel Show Europe is the leading business travel event in Europe and returns as a fully face-to-face event at ExCeL London on 29-30 June 2022 alongside The Meetings Show and TravelTech Show, which returns to connect the travel tech industry in-person after more than two years away. The conference is free for qualified travel buyers, bookers and managers. Non-buyer visitor passes can be purchased online with a special early bird rate available until 31 May.

 

Notes to editors:
Online visitor registration is now open for Business Travel Show Europe at www.businesstravelshoweurope.com

For more information, please contact:Charlie Le Rougetel or Bonnie Simpson at btse@bigtop-pr.co.uk and 07736 330676 / 07834 347644

citizenM is not just a place to sleep. It’s a place to work, relax and play. To meet like-minded people and get inspired. A place with superfast free Wi-Fi, designer furniture and a great bed to crash in at the end of a long day.

 

And now, six new citizenM hotels are about to hit the scene in 2022. More citizenM hotels means XL king-size beds and jungle-like power showers in incredible new city locations. Talk about a dream come true!

 

In the United States, citizenM Seattle Pioneer Square hotel in the city’s leafy, historic quarter already opened its doors on 23 May. Hold up, there’s more! This summer will be bringing sunshine to the East Coast at the grand unveiling of the citizenM Miami Brickell, and in the capital at the Washington DC NoMa hotel. And even more top locations will open this autumn as the world says a big hello to the citizenM Miami World Center and Chicago Downtown hotels.

 

But it’s not just North America getting the special treatment. citizenM London Victoria Station hotel is also arriving this summer. At this amazing location – just opposite Victoria Station – all travellers are only seconds away from the fluffiest pillows in town.

 

citizenM believes no one should have to compromise on comfort when travelling for business. That’s why all of citizenM’s 30 stylish hotels across the world come with blackout blinds and extra-soft pillows for an amazing night’s sleep. There are even soundproof windows – so, no matter how much city life keeps on buzzing, those Zs will keep on flying.

 

Goodbye, stuffy hospitality. Hello, affordable luxury.

So long, complicated loyalty programmes. Hello, mycitizenM+! It’s the world’s simplest hotel membership – sign up for a year at only $12 / €10 / £9 a month. There are no points to collect. No weird levels. Members enjoy ‘all the perks without the points’ – and don’t have to spend a fortune to get the rewards they already deserve.

Instead of scouring the internet for the best price, mycitizenM+ members get an extra 10% off the lowest public rate, always. They’re guaranteed a room, even during busy period, when they book at least 48 hours in advance – a great perk for last-minute bookers. Plus, they get free late check-out and a free upgrade to a premium view room (both are subject to availability), a ‘first in queue’ chat service, early access to discounts, and members-only events. 

The cost of the membership – especially when used in high-demand destinations like London and New York – is recouped within two nights. Billing is monthly. There are no blackout dates. Every citizenM hotel is included (they’ll be 30 by the end of 2022).

Buy now, thank yourself later. 

In chapter 1 we started with an overview of the new ISO standard 31030 "Travel Risk Management". In chapter 2, we now dive deeper into the individual topics:

Creating contextual understanding

The basis for a successful TRM is to embed it into the organization’s context. It is about addressing your organization’s specific needs and circumstances. The following three core topics provide a helpful guidance to develop your TRM fit:

1. Operating Context

Get a clear understanding of the factors affecting the TRM of your organisation. There are external and internal factors. External factors can be, for example:

• political, socio-economic, ethnic, regulatory, religious.
• violence (political, social)
• infrastructure quality (transport, telecom, hotel)
• quality of the health system
• environmental factors

Internal factors include your organisation’s:

• strategy and culture
• governance structure
• risk management and risk criteria
• scope of travel activities
• technical resources for TRM
• data management

The industry sector in which the organisationoperates can have a significant impact on the relevant risks. Accordingly, the organisationneeds a clear and comprehensive understanding of its risk profile, which in turn needs to be reviewed regularly.

2. Stakeholders

Within the framework of a TRM system, various internal and external stakeholders must be taken into account and should be involved in the process at an early stage, e.g.:

• Internal stakeholders/functions
• • HSE
  • Corporate security
  • BCM
  • Emergency/crisis management
  • CSR
  • Corporate Travel
  • HR
  • Country/Regional Representation
  • Risk Management
  • Legal & Compliance
  • Communication
  • Finance
• External stakeholders/functions
• • Travel Management Companies
  • Insurance service providers
  • Emergency organisations
  • Emergency contacts of travellers
  • Local partners

The comprehensive involvement of these stakeholders is required for an optimised and effective incident handling.

3. Travelling Population

At the core of every TRM are the travelers with their different profiles, which must be placed in the context of the travel destinations. Factors such as age, gender, skills, nationality, cultural and religious background, sexual orientation, medical condition have an impact on the risk assessment for a specific travel.

This results in different categories of travelers with corresponding levels of duty of care - such as:

• Direct employees
• Guests of the organisation
• Family members travelling with the main person
• Students / interns
• General distinction between travelers and expatriates
• Local employees or remote workers

For an accurate and up-to-date assessment, HR and legal services should be involved as of the preparation phase of a business journey.

Business goals vs. risk acceptance

Every business trip has its business objective. In terms of a risk and reward analysis, these objectives should be compared with the corresponding potential risks and, if feasible, mitigation measures should be defined.

Every organisation has its business specific risk profile. The relevant risk criteria should be documented in the TRM policy. This allows for a systematic definition and implementation of internal and – with the help of external service providers – external measures.

A specific assessment can potentially also lead to the conclusion to refrain from traveling to the envisaged destination or to modify the travel plans.

Outlook to Chapter 3: 

How to manage travel risks?

• The conference area of the Essential by Dorint Basel City offers 4 variable combinable conference rooms with natural daylight and space for up to 80 people.

  As host of the ASTM Spring Conference 2022, the Essential by Dorint Basel City is one of the few 4-star hotels in Basel, which offers a sustainability concept for their meetings and events. 100% of the energy comes from renewable sources. The food and snacks offered during your breaks come from regional products.  A special highlight is our conference terrace and garden area, where you can air your head during breaks and catch a few rays of sunshine. When temperatures are pleasant, the terrace is also very popular for breakout sessions and aperitif events. We are specialised for meetings from 20 to 50 people. All meeting rooms are fully air-conditioned, have natural light and modern event technology as well as high-speed WiFi. They provide an ideal environment for congress-related activities, seminars, workshops, product presentations or banquet events. Our modern equipped studios can also be used as additional break out rooms or syndicate rooms. An underground parking garage with 6 charging stations for electric cars is available to conference guests.

  Did you know that our garden area is perfect for a Barbecue Event after a long meeting day? Of course, with a wide range of regional products too!

   

  Our Daily Delegate Rate "Comfort" offers:

• • Personal, professionally trained seminar support
  • Modern equipped conference room with in-house technology: 1x flipchart, 1x screen. presenter's case,1x pin board, beamer, writing materials: pads & pens
  • High speed Conference WiFi for all participant
  • Unlimited mineral water in the meeting room
  • Coffee break in the morning and afternoon including drinks, fruit and snacks (sweet and savoury)
  • 3-course lunch menu or lunch buffet of the chef's choice

CHF 95,-per person and day

For Enterprise, customer satisfaction always comes first, and you can always count on us, no matter what your mission is.

The right car for you, wherever you go
As the world's leading car brand, Enterprise is a well-known name for all travel enthusiasts, business customers and travel managers. We operate more than 8,500 stations in over 100 countries and regions and operate over 2 million cars.

We help make mobility sustainable and future-proof
Sustainability is very important for us, not only because it is a good thing for our business, also because we believe that we must play a part in creating a better world for future generations. That's why we are taking an active role in promoting sustainable business - because of our size, we are in a unique position to foster innovation, drive research and test market-driven solutions. Our range of electric cars is steadily growing, and we are pleased that demand for our electric class is increasing.

Your journey
On our website www.enterprise.ch you will find an overview of all our locations worldwide and a selection of our available fleet of cars.

Swiss precision to help you got your business moving

Our Swissness is synonymous with reliability, flexibility and customer centricity. We pride ourselves with a can-do attitude and have years of experiences in the rental car business. Thus, we help key account & travel managers and designated representatives with solving their mobility challenges every day.

We help you strive with your business.  We look forward to your booking and are always available to answer any questions you may have. Get in contact today!

Sales@enterprise.ch / Selin, Dalibor, Eric, Alain & Thierry are looking forward to meet you!

One of Europe’s oldest Travel Agencies joins the GlobalStar network

 

GlobalStar Travel Management has announced Kuoni Business Travel Switzerland as its latest new Partner. With the addition of Kuoni, the GlobalStar network is extended into Switzerland and Liechtenstein.

James Stevenson, CEO at GlobalStar comments: “It’s a great honour to welcome to the GlobalStar network one of Europe’s oldest travel agencies. In Kuoni Business Travel Switzerland we benefit from the knowledge and experience that only a successful and highly respected business can share. They are a perfect fit for our network and our clients. It is real endorsement of everything we stand for that an increasing number of significant Travel Companies from around the world are joining us. They are looking for the ways and means of gaining global reach and expertise – two of the core benefits of the GlobalStar network.”

Andreas Schneider, Head of Business Travel Switzerland, adds: “We are very pleased that we can continue our growth objectives as part of the GlobalStar network. This is a great opportunity. We are strategically on course to ensure our successful future, and to continue to grow after the crisis. Being a GlobalStar Partner gives us access to new Partners and clients, products and services, new business opportunities and, learning and development. Within the network, we will be able to provide more for our existing clients and accelerate our strategic objectives. GlobalStar is the optimal partner for us.”

• 
  

Registration is now open online for Business Travel Show Europe – the leading business travel event in Europe – which returns as a fully face-to-face event at ExCeL London following a successful debut at the venue in 2021. 

The 28^th Business Travel Show Europe will take place on 29-30 June 2022 alongside The Meetings Show and TravelTech Show, which returns to connect the travel tech industry in-person after more than two years away and a virtual offering in 2021.

Business Travel Show Europe will convene the biggest gathering of European suppliers, and offer buyers first class conference and networking, plus the Ethical Travel Trail, International Hotel Village, Airline Pavilion, Business Travel Innovation Faceoff, BTN Start-up Zone and Business Travel Tech Zone.

Over 125 suppliers exhibited at Business Travel Show Europe 2021 including TMCs, airlines and ground transport, hotel groups, technology providers, and more, attracting over 3,500 attendees.

With three months to go, event organiser The BTN Group has received similarly widespread industry support for the 2022 edition, with more than 70% of space booked and confirmed exhibitors including:

Shelley Mathews, General Manager – Sales, EMEA, CTM, said: “The quality of buyers we saw at Business Travel Show Europe in 2021 was amazing and, more importantly, everyone came to the stand with purpose. We held more meetings than ever – over 50 in two days – with buyers holding budgets worth hundreds of millions of pounds. It was wonderful to see people face to face and reconnect with the industry again and we’re looking forward to making more meaningful connections at the show in June.”

CTM’s Shelley Mathews is one of 21 industry experts joining the Business Travel Show Europe advisory board for 2022. The others are:

• New buyer advisory board members:
• • Andrew Carne, Global Procurement Manager – meetings, events and collaboration, BP
  • Annette Maag, Global Hotel Lead, IBM
  • Ben Park, Senior Director Procurement & Travel, Parexel
  • Bernadette Basterfield, Executive Sourcing Leader - Travel/Living & Fleet, GE
  • Bobbi Djordjevic, Global Procurement Category Manager, Dentsply Sirona 
  • Carine Morin, Regional Travel Manager, EMEA, Service Now
  • Carol Fergus, Global Head of Travel, Fidelity
  • Nicholas Nelson, Global Lodgings and EMEIA Developed Markets Travel, Meetings and Events Leader, EY
  • Sammit Khandeparkar, Senior Manager Global Travel and Expense, Astellas
  • Stephen Swift, Travel Manager, EMEA and APAC, Ford Motor Co.
  • Yvonne Moya, Global Head of Travel, Randstad
• New supplier advisory board members: 
• • Katie Skitterall, Group Commercial Director, ATPI
  • Ami Taylor, Senior Director, EMEA Product Strategy, SAP Concur
  • Clive Cornelius, Head of Travel Segment, Visa
  • David Kaye, Director of Sales, Gett
  • David Sparrow, Managing Director, Worldwide Sales, EMEA, Best Western
  • Emma Wilson, VP, Marketing, Sabre
  • James Marchant, Senior Business Development Manager, EasyJet
  • Jo Hillman, Senior Director Sales, UK & I, CWT
  • Rachel Connolly, Sales Enablement Manager, Addison Lee

Also new for this year, The BTN Group is introducing a range of two-day pricing options to allow non-buyer visitors to attend Business Travel Show Europe, TravelTech Show and The Meetings Show.  

Louis Magliaro, Executive VP, BTN Group:  “It was wonderful to see the industry get back together again at Business Travel Show Europe in September. Since then, many travellers have had their third vaccinations and Covid-related travel restrictions have been reduced and, in some cases, eliminated entirely. The green shoots of a return to business travel as we knew it are clear for all to see. We are very much looking forward to reuniting everyone in June and supporting a strong comeback for the industry.”

Business Travel Show Europe runs from 29-30 June at ExCeL London, alongside TravelTech Show and The Meetings Show.

Notes to editors:

Online visitor registration is now open for Business Travel Show Europe at www.businesstravelshoweurope.com

For more information, please contact:

Charlie Le Rougetel or Bonnie Simpson at bts@bigtop-pr.co.uk and 07736 330676 / 07834 347644

Follow us www.twitter.com/btshoweu - #BTShowEU

Join us on LinkedIn: https://www.linkedin.com/company/2726671/admin/
http://www.linkedin.com/groups?mostPopular=&gid=2048219

Like us on Facebook http://www.facebook.com/businesstravelshow   
Read our blog https://www.businesstravelshoweurope.com/media-hub

 

About Business Travel Show Europe: 

Business Travel Show Europe, held annually in London since 1994 and presented by The BTN Group, is the place where travel buyers, procurement, and bookers from across Europe go to start, improve, or benchmark their travel programmes.

Focusing solely on business travel, it brings all the innovation, knowledge and contacts together into one place to allow buyers and bookers to put the corporate traveller at the heart of every story. The unique hosted buyer programme brings many top-level decision-makers to the show with a minimum £1 million travel budget.

The show provides a forum for the industry to talk travel, learn new practices and exciting new techniques, and meet with colleagues and network. It is a show where the industry comes together to do business effectively.

 

Dear Members

The recent events in Eastern Europe have once again shown how quickly apparent certainties can vanish into thin air and why the issue of safety on business trips deserves special attention. In view of the current increased demands on the duty of care of companies and business travel managers, we are therefore delighted to be able to offer you free access to the Travel Safety Platform of our partners Kuoni Business Travel & Safeture for 90 days.

Safeture offers cloud-based travel safety and Duty of Care as Software as a Service (SaaS): After depositing booking data, companies can use the Safeture Management Tool to locate their employees anywhere in the world, communicate with them and support them in crisis situations. Travellers have access to a real-time alert system on security-related issues in their area with the Safeture App; an emergency call function allows them to request help with one click. An AI-based automatic translation provides the alerts and safety information in 40 languages, including German, French and Italian.

After your registration, we will be happy to offer you a personal presentation and training. After the free test phase, your booking data will of course be stored in the system.

After all, the quality of your travel risk management is as important to us as the care of your employees is to you.

https://www.safeture.com/trial/

After you have registered, we will automatically change the 30-day trial period to 90 days. If you have any questions, we are of course at your disposal. You are also welcome to reply directly to this email: contact@astm.online