As a result of the current uncertainties for air travellers, Kuoni Business Travel is giving customers access to the services of air passenger rights experts AirHelp. The new pre-flight service package "Complete" includes access to premium lounges if departures are delayed by at least one hour, real-time advice and the legally required refunds in the event of flight delays, cancellations or baggage problems.
Kuoni Business Travel and AirHelp are giving customers access to premium lounges in airports worldwide in the event of regular departure delays of one hour or more. This newly launched offer is part of the "Complete" pre-flight service package put together by the partners. It also includes the refund checks offered in the "Air Help Plus" package based on national and international legislation and access to real-time advice in chats by experienced experts. The prices for the services are in the single-digit Swiss franc range and are invoiced by Kuoni Business Travel depending on the individual needs of the customer before the flight.
The fees owed by airlines for delayed and non-operated flights range up to 600 euros for flight disruptions, up to 1,400 euros for baggage problems and up to 6,000 euros for necessary passenger expenses.
"Many business customers are foregoing refund requests"
Andreas Schneider, Head of Kuoni Business Travel, explains: "Air passenger rights are worth hard cash. Together with AirHelp, we help our customers to get their rights". Philipp Strässle, Head of Switzerland at Air-Help, adds: "I am delighted that we are able to expand our services with our partner Kuoni Business Travel to include pre-flight services. Especially in the business travel segment, many customers refrain from making refund requests because they consider the effort involved and the waiting time to be disproportionate. We want to further expand our services in this segment.