The first two chapters provided an overview of the ISO standard 31030 Travel Risk Management (TRM) and of its content at a general level. Possible objectives of a TRM system have been defined and the internal and external stakeholders to be considered have been described. In this chapter it is about how to manage travel risks effectively. Essentially, this is about protecting your travellers at all times by defining and implementing an appropriate incident and emergency process. The following 5 main points describe the organisational steps to ensure the successful management of travel risks:
